Privacy Policy

Last Updated: December 31, 2024

Welcome to Buzzly AI, a product of Clapp Technologies LLC. We respect your privacy and are committed to protecting your personal information. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you use our services ("Services"). By using our Services, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

1.1. Personal Information You Provide

When you use our Services, we may collect:

Account Information: Name, email address, phone number, company name, billing information.
User Content: Information you provide in your use of our Services, including data you upload or generate through our platform.
Communications: Information you send us, including feedback, inquiries, or support requests.

1.2. Automatically Collected Information

Usage Data: We collect data about how you interact with our Services, like pages visited, features used, activity times, and session duration.
Log Data: IP addresses, browser type, operating system, referrer URLs, device information, and access times.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to analyze trends, administer the site, track users’ movements around the site, and to gather demographic information about our user base as a whole.

1.3. Information from Third-Party Sources

We may receive information about you from third-party sources like social media platforms if you interact with our Services via these platforms or from marketing partners.

2. Use of Information

We may use the information we collect for:

Providing and Improving Our Services: To operate, maintain, enhance, and personalize our Services.
Communication: To send you service-related emails (e.g., welcome emails, billing reminders, updates, security alerts), marketing communications (if you opt-in), and to respond to your inquiries.
Analytics: To analyze how our Services are used to improve functionality and user experience.
Security: To protect our Services, conduct security investigations, and prevent fraud or abuse.
Legal Compliance: To comply with legal obligations, including responding to legal requests from public authorities.

3. Sharing of Information

We may share your information with:

Service Providers: Companies that help us operate our Services or conduct our business, like hosting, payment processing, or analytics services.
Affiliates: Other companies within the Clapp Technologies LLC group.
Legal Authorities: In response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Business Transfers: If Clapp Technologies LLC is involved in a merger, acquisition, or asset sale, your information may be transferred.
With Your Consent: We may share information with third parties when we have your consent to do so.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain personal information for as long as necessary to provide our Services, comply with our legal obligations, resolve disputes, enforce our agreements, and for other purposes permitted by law.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request access to your personal data.
Correction: Request correction of inaccurate personal data.
Deletion: Request deletion of your personal data.
Data Portability: Request a copy of your data in a commonly used format.
Object: Object to processing under certain conditions.
Withdraw Consent: If we rely on consent for data processing, you can withdraw this at any time.

To exercise these rights, please contact us at info@heybuzzly.ai.

7. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Your information may be transferred and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@heybuzzly.ai
Address: 9100 SW 174 St. Palmetto Bay 33157

By using our Services, you agree to this Privacy Policy and consent to our collection, use, and disclosure of your personal information as described herein. If you do not agree with this Policy, please do not use our Services.

At Buzzly AI, the privacy and security of data are our top priorities. This privacy policy explains how we process personal data and information managed through our solution Buzzly AI Agents for WhatsApp, which allows our clients to automate communication, manage inquiries, generate leads, and optimize marketing, sales, and support processes.

1.⁠ ⁠Who we are
We are Buzzly AI, a SaaS platform offering automation and intelligent agent solutions for WhatsApp. In this service, we act as a data processor, handling personal data exclusively on behalf of and under the instructions of our clients.

2.⁠ ⁠What data we collect and process
a) Data from our clients (platform users):
Full name
Email address
Company
Billing information and platform usage data
b) Data from end-users (the client’s contacts) processed through the agent:
Phone numbers and names
Content of conversations and messages exchanged via the AI agent
Data collected through automated forms or conversational flows
Information related to lead generation and inquiries
c) Technical information:
IP addresses
Device and browser data
3.⁠ ⁠How and why we use this data
Data processed through WhatsApp AI agents is used exclusively to:

Enable automated communication, support, and business processes.
Respond to inquiries, generate sales opportunities, and manage relationships.
Improve the quality of the service, security, and platform performance.
Important:

Buzzly AI does not use, commercialize, or exploit this data for its own purposes.
Information collected through WhatsApp agents belongs to the client and is processed only under their instructions.
We do not send messages to contacts without the client’s authorization.
4.⁠ ⁠About WhatsApp numbers provided by Buzzly AI
In some cases, Buzzly AI provides WhatsApp numbers to clients to facilitate the operation of their AI agents. In such cases:

All information received through these numbers is processed under the same confidentiality and security conditions as the rest of the platform.
Buzzly AI does not access or use contact data beyond what is necessary to deliver the contracted service.
Clients retain full control over the data and may request portability or deletion of information associated with those numbers at any time.
5.⁠ ⁠Where and for how long we store information
Data is stored on secure servers located in certified data centers, under strict security and encryption protocols.
Conversation records and associated data are retained for a maximum period of 90 days, unless otherwise instructed by the client for early deletion or extended retention.
After that period, data is automatically and securely deleted.
6.⁠ ⁠Security and confidentiality
We implement technical and organizational measures to protect all processed information, including:

Encryption of data in transit and at rest
Restricted and audited access
Continuous platform monitoring
Periodic security testing and audits
Buzzly AI maintains technical activity logs for monitoring, auditing, and security compliance purposes, without accessing the private content of conversations unless strictly necessary to resolve technical incidents with the client’s authorization.

7.⁠ ⁠Shared responsibility and client obligations
Buzzly AI acts as a data processor of the data processed through the platform, but it is the sole responsibility of the client to ensure that their own users and contacts have been properly informed and have provided the necessary consent for automated communication and data processing.
The client is responsible for the appropriate use of the service and the data processed through their agents. Buzzly AI shall not be held liable for any improper, illegal, or unauthorized use of the platform by the client or their users.
The client agrees to use the service in accordance with applicable laws on communications, data protection, and anti-spam practices. Buzzly AI reserves the right to suspend or cancel the service if it detects any violations of these policies.
Buzzly AI assumes no responsibility for security incidents, data breaches, or unauthorized access that may occur on third-party platforms connected by the client through integrations.
8.⁠ ⁠Exclusion of commercial guarantees
The use of AI agents is intended to optimize communication processes and lead generation, without constituting a guarantee of specific commercial results.

9.⁠ ⁠Immediate service suspension
Buzzly AI reserves the right to immediately suspend the service, without prior notice, in the event that activities are detected that violate the law, anti-spam policies, or any misuse that could harm third parties or the platform.

10.⁠ ⁠Data sharing with third parties
Buzzly AI does not share contact or conversation data with unauthorized third parties.
In the case of integrations with platforms such as WhatsApp Business API or CRM tools, these are conducted under agreements and security policies that are compatible and compliant.
11.⁠ ⁠Changes to this policy
This policy may be updated to reflect regulatory changes or improvements to the service. We will notify clients of any relevant changes through the platform or by email.

12.⁠ ⁠Client rights
As a client, you have the right to:

Access the information we process on your behalf.
Request correction, export, or deletion of your data and the data processed through your agents.
Request the deletion or deactivation of any WhatsApp number provided by Buzzly AI.
Withdraw your consent and cancel the use of the service at any time.
You can exercise these rights by contacting us at info@heybuzzly.ai.

13.⁠ ⁠Contact
If you have any questions or need further information about how we protect the data processed through our WhatsApp agents, you can contact us at:

📧 info@heybuzzly.ai